Strategic Plan

See the MassHire Hampden County Workforce Board (MHHCWB) Strategic Plan for July 1, 2020 – June 30, 2023 posted here as well as our new Scoreboard-Key Performance Indicators (KPIs) here!

Here are the Quarterly Progress Reports of our Scoreboard-Key Performance Indicators (KPIs) as approved for 4th QTR FY21 and FY22:

FY21 Q4
FY22 Qtr1


The FY 2020-2023 Strategic Plan builds off our first Strategic Plan of 2001, and subsequent updates including most recently, FY2018-FY2020. This update process included the following:

  • Updating references to our new name ~ MassHire Hampden County Workforce, Board, Inc. ~ and incorporating the MassHire Values.
  • Continuing to research methods to create structured career pathways along the workforce development continuum of life-long learning and sector strategies aligned with those pathways.
  • Updating current demographic and industry and occupational labor market data, trends and projections.
  • Aligning the Plan to the Massachusetts WIOA State Plan, the Pioneer Valley Labor Market Blueprint, and other new areas of focus directed by the Governor’s Workforce Skills Cabinet.
  • Continuing our commitment to the following areas identified for further improvement in our workforce development system.
  • Convening key stakeholder partners for presentations/briefings on issues and best practices.
  • Enhancing communication with external partners to facilitate alignment of workforce development initiatives.
  • Increasing involvement in policy development at the State level.
  • Accelerating business involvement and co-investment.
  • Expanding approaches to cluster deployment strategies in new and emerging sectors.
  • Enhancing our engagement in regional and municipal economic development.
  • Focusing on collaborative leadership as an essential strategy for community engagement and organizational capacity building.
    A particular focus of the updated Strategic Plan is to ensure that our workforce delivery system supports success at vulnerable transition points, and that the FY 2021-2023 Strategic Plan continues MHHCWB’s commitment to developing a continuum of strategies that address the following segments of the workforce:
  • The Emerging Workforce of in-school and out-of-school youth, particularly at-risk youth aged 14-24, who are or will be the newest entrants into the workplace, are in most need of education, career guidance, job readiness skills, and support services, and will be severely impacted by the disruptions in the labor force caused by the COVID-19 pandemic.
  • The Transitional Workforce of unemployed/underemployed workers, including ex-offenders, disconnected older youth, new immigrants, and under-represented populations who need retraining and job search assistance to access new career opportunities.
  • The Incumbent Workforce of employed workers who need additional education and targeted technical training to retain their jobs and advance along a career pathway.
    We welcome your comments on the MHHCWB’s Strategic Plan! Please call David M. Cruise, the President & CEO at 413-755-1362.

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